We want you to be 100% satisfied with your Warm It!™ experience.
If you have any questions regarding your order, please use the contact form below. We will respond within 24 hours.
Your order will be processed and shipped within 2 business days after the order is placed – excluding weekends and holidays. You will receive an Order Confirmation email when your order is processed.
Due to the intimate nature of our product line, returning a product is not possible. However, in the unlikely event you receive a defective product, you may exchange the defective product within 30 days of your invoice date to receive a duplicate item. Sorry, no merchandise credit can be issued.
TO EXCHANGE A DEFECTIVE ITEM
Contact Customer Service, using the form below, to receive a Returned Merchandise Authorization (RMA) number. Write your RMA number on the product’s original packaging. (Sorry, returns cannot be accepted without an RMA number prominently displayed on the exterior of the packaging containing the defective item. Packages without an RMA number will be returned to sender.) Package the product and all batteries and accessories that came with your product. Be sure to include a copy of your original invoice and indicate which part of the product is defective.
RETURN WITHIN THE U.S.:
Warm It!, LLC
Attn: Returns Dept.
P.O. Box 25231
Rochester, NY 14625